Quality Function Deployment (QFD)/House of Quality

Quality Function Deployment (QFD) and House of Quality

Organizations cannot just assume that they know what customers want in terms of products and services from them. For them to know what the customers need and how to ensure to deliver that to the customers, QFD and it's subset house of quality are used. To know more about them, refer the URL:

http://quality-function-deployment.blogspot.com/

Also refer: http://customer-orientation.blogspot.com/ (Customer Orientation), http://total-quality-concept.blogspot.com/ (TQM) and http://six-sigma-system.blogspot.com/ (Six Sigma)